Services

1. Software Installation & Updates

• The IT support team remotely accesses the user’s computer, installs the required software, applies updates, and configures it properly, ensuring compatibility and avoiding any issues.

2. Network Troubleshooting

•  IT support remotely diagnoses the issue by checking network settings, Wi-Fi configurations, or VPN access. They may guide the user through restarting their router or adjusting network configurations to resolve the issue.

3. Password Resets & Account Unlocks

IT support securely resets the password or unlocks the account remotely. They may also assist in setting up two-factor authentication to prevent future lockouts.

4. Virus & Malware Removal

• IT support remotely runs antivirus scans, removes malware, and applies security patches to prevent further infections. They can also educate users on safe browsing practices.

5. Data Backup & Recovery

• IT support remotely sets up automated cloud backups or assists in recovering lost files from backups, ensuring critical data remains protected.

6. Printer Configuration & Troubleshooting

•  IT support remotely checks printer drivers, network settings, and configurations. They may also guide users through basic maintenance steps like clearing printer queues or changing print settings.

7. Email Configuration & Troubleshooting

•  IT support remotely reconfigures email settings, troubleshoots sync issues, and verifies server configurations. They can also assist in setting up email accounts on new devices.

8. Application Support & Training

•  IT support remotely demonstrates how to use the software, answers questions, and provides quick tutorials to improve user efficiency.

9. Computer Performance Optimization

•  IT support remotely runs diagnostics, clears temporary files, manages startup programs, and optimizes system performance, ensuring the device runs efficiently.

10. System Security & Compliance Checks

•  IT support remotely runs compliance checks, installs necessary security software, and ensures that devices are encrypted and secure for handling sensitive data.

11. Remote Laptop/Desktop Assistance

•  IT support uses remote desktop software to take control of the user’s computer, fix the issue directly, and explain the solution to the user afterward.

12. Cloud Storage & File Sharing Issues

•  IT support assists remotely with troubleshooting cloud storage sync issues, adjusting permissions, and configuring file-sharing settings for collaborative work.